How to Use Google Autocomplete to Find the Features Your Customers Want

by G.B. Oliver

We all know Google is a pretty powerful search tool. Just start typing a phrase in the Google search box and their Autocomplete feature finishes your sentence for you with the most popular endings to what you are asking. What a great way to find out what your customers are looking for.
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Google Autocomplete showed that dog owners were looking for durable dog toys, like these from Moochews

Google Autocomplete showed that dog owners were looking for durable dog toys, like these from Moochews

Dog Toys That…

For example, I had a customer recently, Moochews, who was selling rubber dog toys. But I needed a value statement for the product. What problem was it solving? So I typed in the phrase, “dog toys that….” and Google offered a variety of endings, such as:
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  • dog toys that hold treats
  • dog toys that last
  • dog toys that can’t be destroyed
  • dog toys that are indestructible
  • dog toys that makes them think
  • dog toys that talk
After looking at these results, I decided my customer was best to position her product as a durable dog toy whereby she can ask the question of her customers, “Tired of dog toys that don’t last?” This quick bit of research not only gave me insight into what her customers were looking for, but how to solve a common problem that they were experiencing. When you can solve a problem, you usually have a sale.

iPhone Cases That…

I decided to try this theory with a few other types of products. So I typed in the phrase, “iPhone cases that…” and I got:

  • iPhone cases that charge
  • iPhone cases that light up
  • iPhone cases that hold cards
  • iPhone cases that protect the screen
  • iPhone cases that look like books
  • iPhone cases that change color
  • iPhone cases that are waterproof
It helps you to see the features that are important to iPhone users. They don’t want their phone to run out of power, they want to be able to find it in the dark, they want the phone not to get damaged. These types of features seem to be taking precedence over style.

Baby Car Seats That…

I tried one more. I entered the phrase “baby car seats that…” and I assumed the words “are safe” would come up. It didn’t. Instead I got:
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  • baby car seats that swivel
  • baby car seats that rotate
  • baby car seats that turn into strollers
  • baby car seats that recline
  • baby car seats that lie flat
  • baby car seats that grow with baby
So these are the most important features to new parents. The focus is definitely on convenience and functionality. Maybe they are just assuming that they are all safe.
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FINAL WORD: Try it with your products and services and see what comes up (you may want to clear your personal search history first so it doesn’t taint the results). It may help you better position your business to the needs of your target market.

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Make Your Shop’s Title Tag Product-Specific to Do Better in Searches

by G.B. Oliver

Just how important is that title tag for your home page that describes your overall online business? Pretty important if you want search engines to find you. When you click on a website, look at what is written in that line in the top bar above the search box. This is the title tag. What you have here will determine whether you get found in searches.

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Now, if you are a big online store with a lot of backlinks, you can be quite generic in your home page’s title tag and still turn up on the front page.

Some Examples of Top Online Stores’ Title Tags:

West Elm: “Modern Furniture, Home Decor and Home Accessories”

BaubleBar: ”Women’s Jewelry – Bracelets – Necklaces – Designer Fashion Jewelry”

Pottery Barn Kids: ”Kids’ & Baby Furniture, Kids Bedding & Gifts, Baby Registry”

Amazon: ”Online Shopping for Electronics, Apparel, Computers, Books, DVDs and more” (tend to list their most best selling categories)

Apple Store: ”Buy iPad mini, iPad, iPhone 5, Macbook Pro with Retina display, Mac mini and more” (gets specific with actual product names)

How Small Businesses Can Use Tag Lines to Get to the First Page on Search

Now, if you are a small business, you will need to be more specific in your shop’s home page’s title tag if you want to be noticed. You just won’t be able to compete with the larger retail chains on the more generic, popular keywords, like “designer jewelry”. You have to target in on one of your most prominent products and hope you can upsell other products once buyers are in your shop.

So maybe you want to say, “The Shop for Leather Wrap Bracelets” if these are your top seller, and, depending on how many other people are using that title tag, it has the best chance of getting your business on the first page for that search. (It should be noted that if you don’t want to get overly specific in your shop’s title tag, make sure your product category title tags are very specific, like “leather wrap bracelets”, as these are picked up by search engines as a secondary choice).

For example, I searched the phrase, “Cute iPhone cases“. Well the shop, Lolli Mobile came up on the first page, because sure enough, the shop title tag is, “The Place for Cute iPhone Cases”.

I tried another search, this time for “natural handmade soap”, and the first online store that showed up was the Natural Handcrafted Soap Shop because their title tag is “Pure, Natural, Handmade, Handcrafted Soap”.

FINAL WORD: The big retailers (with the exception of Apple) are not going to get product specific in their shop’s home page’s title tag, so this is where you can compete. This includes the title tag on the landing page of your blog as well. You get 70 characters, so make the most of it.

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Google Trends – Product Search Phrases On The Rise

by G.B. Oliver

★ THIS BLOG POST  MADE NY TIMES SMALL BUSINESS, BEST OF THE WEEK 

I love looking at Google Trends and seeing which search phrases are popular, but also which ones are on the rise. The great thing about Google Trends is you can customize it by country and by time period (i.e. last 7 days), so it is a great tool to keep on top of the marketplace. So I entered some product categories to see what the top rising search phrases were, for the last 3 months, worldwide.

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For the jewelry vendors out there, and I know there are lots, these are the top rising search phrases:

  • Cheap Body Jewelry
  • Hematite Jewelry
  • Amethyst Jewelry (amethyst is the February birthstone)
  • Bridesmaid Jewelry

For wedding products vendors, typing in wedding was too generic, so here are the top rising search phrases, worldwide, in the last 3 months for “Wedding Invitations”:

  • Fun Wedding Invitations
  • Coral Wedding Invitations
  • Country Wedding Invitations
  • Homemade Wedding Invitations

For vendors of baby products, again, typing in baby was too generic. So I tried “Baby Clothes”, and these were the top risers:

  • Baby Summer Clothes
  • Neutral Baby Clothes
  • Crochet Baby Clothes
  • Handmade Baby Clothes
  • Unisex Baby Clothes

For vendors of art, I typed in the phrase “Wall Art” and this is what resulted:

  • Kitchen Art
  • African Wall Art
  • Bathroom Wall Art
  • Beach Wall Art
  • Kitchen Wall Art (Kitchen seems to be in big demand)

For vintage sellers, these were the breakout rising searches for “Vintage”:

  • Vintage Valentines
  • Modern Vintage Boutique
  • Vintage Swimwear
  • Vintage Prom Dresses
  • Vintage Bridesmaid Dresses
  • Vintage Style Dresses

For sellers of home products, it is a little tougher to narrow things down. So I entered “Decorative” and these were the results:

  • Decorative curtain rods
  • Decorative baskets
  • Decorative bird cages
  • Decorative wall hooks
  • Decorative ceiling tiles

FINAL WORD: When you look at searches in lesser time frames, like the last 3 months, it helps you to see popular cyclical searches, such as Valentine’s, and also how far in advance people start searching for different events or seasons. For example, people are already searching for summer items. Use Google Trends to help you find where that next opportunity lies for your online business.

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Are Your Keywords Covering All Aspects of the English Language?

by G.B. Oliver

When you are adding tags and keywords to your website, shop, product listings, and so forth, are you considering all variations of the English language?

As you are aware, the English language has slight differences whether you live in the U.S., Canada, the UK, Australia and other English speaking countries. You could be missing out on these areas being potential customers (if you do ship product to these countries) simply because you did include their more commonly used phrases and spellings.

In the UK these are baby rompers or bodysuits, not baby onesies.

In the UK these are baby rompers or bodysuits, not baby onesies.

For example, if you are selling baby onesies, no one in the UK or Australia will be searching for that phrase. Instead they will be searching bodysuit, playsuit, sleepsuit or romper. So, if you want to sell to this international market as well, it couldn’t hurt to add these keywords to your tags.

If you sell pants, no one in the UK and Australia that will looking searching on that word either, (unless they are looking for underwear) but rather, they would be searching the word, trousers.

Words that are different in the U.S. and UK:

  • Overalls are dungarees
  • Toiletry bag is wash bag
  • Swimwear is beachwear
  • Sweater is jumper
  • Backpack is day pack
  • Pillows are cushions
  • Message boards are notice boards
  • Cupcake liners are cupcake cases
  • Cookies are biscuits
  • Underwear is knickers (women’s)
  • Ring bearer is pageboy
  • Stroller is pram or pushchair
  • Crib mobile is cot mobile
  • Diapers are nappies
  • Birdhouse is bird box
  • Sleepwear is nightwear
  • Subway is metro

Not to mention slight spelling differences:

  • Personalized is personalised
  • Jewelry is jewellery
  • Wedding favors are wedding favours
  • Organizer is organiser
  • Color is colour
  • Center is centre
  • Pajamas is pyjamas
  • Gray is grey
  • Mustache is moustache

So simply by adding a few extra keywords that cater to other English markets, this will help expose your products to even more customers.

Want more advice on keywords that will attract your target market? You’ll find that, and hundreds of other innovative ideas, in my marketing guides, Small Business Marketing Ideas That Work! as well as other helpful marketing tools in my Etsy shop.

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My Latest Google Search Tips – Forgotten Letters, Typing the Wrong Letters and Shortened Words

by G.B. Oliver

Have you considered all your options when entering your keyword tags to optimize for Google search? There are many factors that affect how people search. I wrote about a few in my blog post, My Latest Google Search Tips – Apostrophes, Plural & Gender, and here are some more to consider:

  • Not everyone can spell
  • Not everyone can type
  • People are in more of a hurry and searching on mobile, so typing in shortened words, less letters

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Forgotten Letters

For some reasons, words that have double letters often get entered in search incorrectly, which means an opportunity for you in your keyword tags (but don’t use spelling mistakes in your product copy!) For example:

The word “earring” gets 14,800 searches a month, with medium ad competition, according to Google, but the misspelled “earing” gets 5,400 searches a month with low ad competition.

Same situation with the word “wedding“. Spelt correctly it gets 368,000 searches each month with medium ad competition, but spelt “weding” it gets 6,600 searches per month, with low ad competition.

Now, granted, autocorrect will change some of these mistakes, but they can also substitute the wrong word, so that is something to consider as well.

Using the Wrong Letters 

The word “personalized” with a “z” (the correct spelling) is searched 8,100 times a month with a lot of ad competition, but “personalised” with an “s” gets 5,400 searches a month with low ad competition.

This is actually pretty common people mixing up when to use a “z” and when to use an “s’ in certain words. Take a look at your keywords and see if that is a possibility.

Shortening Words

A lot more people are searching on their mobile devices, which not only means typos, but means they are shortening words because with those small keyboards it can be too frustrating to try and hit the right letters.

For example, the word “tee” gets 201,000 searches with low ad competition compared to “t shirt” which does get more searches at 246,000 but has very high ad competition.

If adjectives are needed, the words may get shortened even more. “White tee” gets 1,900 searches, but “White t” was not far off with 1,300 searches per month.

You really have to think of all the variations and short forms of your keywords to try and find ones that are getting high search results but low ad competition. It could get you to the top of the page!

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© 2013 G.B. Oliver. All rights reserved.

My Latest Google Search Tips – Apostrophes, Plural and Gender

by G.B. Oliver

I was doing research of a particular Google search for a client when I noticed some subtle differences on how people search for products that may change how you phrase your headings, subheadings and keyword tags.

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Fact # 1 – Not Many People Use Apostrophes Correctly When Searching

Maybe because we are all in such a hurry these days, but it appears that people very rarely use apostrophes when searching.

For example, they don’t search “men’s shoes” they search “mens shoes“. The exact phrase “men’s shoes” pulled up data of 58 searches a month compared to 60,500 for the exact phrase “mens shoes“, without the apostrophe. That’s quite a difference and it was consistent with other terms as well.

The exact phrase “kids clothes” showed 45,000 searches per month, where the exact phrase “kid’s clothes” showed nil. Now the phrase “kids’ clothes” (where the apostrophe is at the end) also pulled up 40,500, which showed me that Google ignores the apostrophe when it is at the end of a word, but not when it is in amongst the letters.

So if grammatically incorrect can pull in higher searches, do you wrestle with the dilemma of writing your product copy according to keywords or opting for the correct grammar?

Fact # 2 – Plural versus Singular Can Make a Difference

People also vary in their searches as to whether or not it is more common to add the plural. For example, the exact phrase “throw pillows” pulled up 18,100 searches per month, whereas the singular “throw pillow” was dramatically lower at 2,400. However, it was the opposite for necklaces. The exact phrase “gold necklaces” pulled up 2,900 searches monthly compared to 12,900 for the singular “gold necklace“.

As adding the plural seems to vary by product, it means you really have to research both singular and plural with your product keywords to see which is more commonly searched. Tedious, but it could make a big difference.

Fact # 3 – Gender Isn’t Always Implied

Another thing I noticed is that when you are looking for an item by gender, it appears there are more searches specific to “mens” then there are to “womens”. For example, “mens jewelry” showed 5,400 monthly searches compared to only 1,600 for “womens jewelry“. “Mens shoes” showed 60,500 searches compared to 49,500 for “womens shoes“. Now, I would think more women are searching for shoes online than men, so is it that women just type “shoes” or “black shoes” or “high heels” and just naturally assume the search will know they mean women’s? If that is the case, it may not be worth your while to include women’s in your description or keywords, and instead focus on other adjectives such as color, style or material.

Remember, these facts are not really specific to Google, these are specific to human behavior. That is why you really  have to test all variations of your keywords to see how your target market mostly commonly uses them for search.

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I have many more search tips and advice in my PDFs (because I save my best tips for there!), Small Business Marketing Ideas That Work, available here.

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© 2013 G.B. Oliver. All rights reserved.

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