How to Stay Connected with Customers

How to Stay Connected with Customers Want to know how to stay connected to customers when business is slow?

The pandemic has not been kind to a lot of businesses, however, how you use this time can have a positive impact once it’s over and things get back to normal.

Right now, your customers, and people in general, appreciate genuine contact as well as acts of kindness.

For example, in November, when I released a new version of one of my downloads, I sent a free copy to anyone who had purchased the 2020 version in the last quarter of the year, just because I thought it was the right thing to do.

I was amazed by the response. One person even told me it brought them to tears. It was not the reason I did it, but it showed me how much a simple kind gesture means to people, especially when times are difficult.

My feeling has always been when you put out positive it does come back to you. Put out negative, that can come back to you too.

My Advice to Stay Connected with Customers

Give a shoutout on your social media site to a local business, charity or organization that you feel might be struggling. Your customers and followers will appreciate you looking out for a business other than yours.
Post a kind review about any business you have recently purchased from to your social media sites, encouraging others the importance of giving positive feedback (we all get enough negative).
Email your customers a kind message of hope without any type of promotion for your business.
Send your customers something free, like a 2021 calendar page download, which really doesn’t cost you anything but might mean a lot to them.
Simply post to social media asking your customers how they are doing.

I hope everyone is doing well, considering the circumstances, and that 2021 is a profitable year for your business.

About Me

Do you need your Brand Story written or an SEO-Optimized Blog Post or a Personalized Business Consultation? As a 20+ year marketing professional and small business consultant, all of my services are super affordable.

I have consulted for thousands of small businesses since 2012, and my advice has been featured in the NY Times, Success Magazine, Yahoo Business, American Express, Big Commerce, Business2Community to name a few – so this is professional advice you can trust!

My Publicity Pitch service has also gotten my clients featured in Real Simple Magazine, Apartment Therapy, House Beautiful, Vanity Fair, Houzz, Martha Stewart, Glamour Magazine, LONNY, DesignMilk, Emmaline Bride,– just to name a few.